turn your images into art  
Phone: 020 8090 0368

Frequently Asked Questions

What inks do you use?
We use Epson UltraChrome HDR inks at ImagePrint. These are fade resistant up to 75 years so all your products will maintain their stunning quality for a very long time. Be warned, products are more likely to depreciate if placed in e.g. direct sunlight.
What is heat sealing?
Heat sealing is a process we use on all of our canvases. We protect your print in a glass vacuum press so that the colours are locked in. Apart from your product looking great, this means that the canvas can be cleaned with a slightly damp cloth and is protected against scratches. (Avoid household cleaners).
What is a laminate?
A laminate is what we use to protect prints from scratches and damages to the graphics surface. It also gives a range of striking finishes to the print and should not be confused with basic encapsulation. It is applied to the print using high-pressure rollers, helping to maintain the colour. Once again, these products can be easily cleaned.
What materials do you use?
We only use the highest quality materials for our products. All have been tried and tested to meet and exceed our stringent quality requirements.
What resolution do you print at?
We print at a maximum resolution of 2880x1440 which is the highest resolution on the market. Depending on your file size, we will print at the most appropriate resolution setting to suit your image.
What is pixilation?
Pixellation is when an image is enlarged but the quality is poor, so your photo will appear very distorted. We don’t recommend a pixellated image if you want the best results. We will ring you before printing if we think there is going to be a problem, but to save yourself time we do suggest checking your files for a high resolution image before sending it to us.
What frames do you use for canvas'?
Our frames are made from high quality wood and are 38mm (1.5 inches) deep. These are often used by professional photographers and galleries.
What wrap type should I select (Stretched Canvas only)?
In the (Stretched Canvas) ordering process you can choose the wrap type for your canvas, the most popular being gallery wrap whereby the image fully wraps around the frame. In some cases, however, your image may not have enough "empty space" (ie unimportant detail) to wrap completely around the frames edges. If this happens, never fear – we have a solution for all printing dilemmas. By mirroring the image we can give it the appearance of being gallery wrapped. Or, if you prefer, we can add a coloured border based on the dominant colour of the picture. If you are unsure, just select "let us decide" & we'll choose the best option based on your image.
Will my picture look the same as what I see on screen?
Our colour calibrated screens and colour matched printers mean what we print will be an accurate representation of your digital image according to industry standards. Any differences in colour may be down to your own monitor settings or display environment. You may wish to invest in a Spyder monitor calibrator to keep your monitor displaying the right colours for all your images.
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We are so convinced that our prices are the best around that if you find exactly the same UK product within 24 hours of purchasing, we will refund you 110% of the difference! Click here for more details and terms & conditions
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